| Titre : | ISO/IEC 20000-1:2011 : a pocket guide |
| Auteurs : | Mart Rovers |
| Type de document : | Books |
| Editeur : | Zaltbommel : Van Haren Publishing, 2012 |
| Article en page(s) : | 172 p. |
| ISBN/ISSN/EAN : | 978-90-8753-726-5 |
| Langues: | Anglais |
| Index. décimale : | 658.403 8 |
| Tags : | ISO/IEC 20000 Standard ; Benchmarking (Management) ; Management information systems--Quality control |
| Résumé : | This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000. |
| En ligne : | https://trove.nla.gov.au/version/209099649 |
Exemplaires (1)
| Code-barres | Cote | Support | Localisation | Section | Disponibilité |
|---|---|---|---|---|---|
| 306230 | 658.403 8 ROV I | Book | Royal Military Academy | Bibliothèque ERM | Disponible |
