Titre : | Feilloos adviseren : een praktische gids voor adviesvaardigheden |
Auteurs : | Peter Block ; Bram Gerrits |
Type de document : | Books |
Editeur : | Schoonhoven : Academic Service, 2016 |
Article en page(s) : | XXII, 248 p. |
ISBN/ISSN/EAN : | 978-90-5261-794-7 |
Langues: | Néerlandais |
Index. décimale : | 658.810 2 |
Tags : | Interpersonal relations ; Public relations (E) ; Customer services |
Résumé : | As a consultant to try to influence or improve a situation without that you have direct influence on the implementation of your ideas. To get results, it is therefore important that you in every phase of the opinion process doing the right things in order to promote the implementation of your recommendations. Flawlessly advise is for 25 years the standard work for consultants. This practical book describes the topics covered in each stage of the opinion process your attention and tells you how you should deal with clients in different situations. In this book you will find guidelines, examples, exercises and comprehensive checklists. This third revised edition is fully updated and responds to questions from the new generation consultants. So special attention is paid to the influence of modern means of communication and dealing with difficult clients. |