Titre : | innovator’s dilemma : when new technologies cause great firms to fail |
Auteurs : | Clayton m. Christensen |
Type de document : | Books |
Editeur : | Boston : Harvard Business Press, 1997 |
Article en page(s) : | 1 vol. (xxiv, 252 p.) |
Collection : | The Management of innovation and change series |
ISBN/ISSN/EAN : | 978-0-87584-585-2 |
Langues: | Anglais |
Index. décimale : | 658 |
Tags : | Industrial management ; Customer services ; Success in business |
Résumé : | The author, an associate professor at Harvard Business School, asks why some well-managed companies that stay on top of new technology and practice quality customer service can still falter. His own research brought a surprising answer to that question. Christensen suggests that by placing too great an emphasis on satisfying customers' current needs, companies fail to adapt or adopt new technology that will meet customers' unstated or future needs, and he argues that such companies will eventually fall behind. Christensen calls this phenomenon "disruptive technology" and demonstrates its effects in industries as diverse as the manufacture of hard-disk drives and mass retailing. He goes on to offer solutions by providing strategies for anticipating changes in markets. |
Exemplaires (2)
Code-barres | Cote | Support | Localisation | Section | Disponibilité |
---|---|---|---|---|---|
114287R | DEML 65.011.8 CHRI | Book | Royal Military Academy | Economie, management & leadership | Disponible |
114288R | DEML 65.011.8 CHRI | Book | Royal Military Academy | Economie, management & leadership | Disponible |