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'ITIL (E)' 
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Books
ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Mention d'édition : 2nd impr ISBN/ISSN/EAN : 978-0-11-331049-4 Article en page(s) : XI, 221 p. Tags : ITIL (E) Langues: Anglais 
Books
Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.Each of the five core titles shares a [...]
Mention d'édition : 2nd impr ISBN/ISSN/EAN : 978-0-11-331047-0 Article en page(s) : XII, 334 p. Tags : ITIL (E) Langues: Anglais 
Books
"Service Operation" introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery b[...]
Mention d'édition : 2nd impr ISBN/ISSN/EAN : 978-0-11-331046-3 Article en page(s) : XI, 263 p. Tags : ITIL (E) ; Management (E) Langues: Anglais 
Books
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subse[...]
Mention d'édition : 2nd impr ISBN/ISSN/EAN : 978-0-11-331045-6 Article en page(s) : XII, 264 p. Tags : ITIL (E) Langues: Anglais 
Books
Succesfully bringing a well-designed service into the live environent takes efficient planning. It is necessary to deliver new or changed services with the apporpriate balance of speed, cost and safety while ensuring minimum disruption to operat[...]
Mention d'édition : 2nd impr ISBN/ISSN/EAN : 978-0-11-331048-7 Article en page(s) : XII, 261 p. Tags : ITIL (E) ; Management (E) Langues: Anglais 
Books
Implementing ITIL : Adaptingy your IT organization to the coming revolution in IT service management
Learn plans, steps, tools, governance and organization change activities to implement IT Service Management in less than one year with a proven strategy.
ISBN/ISSN/EAN : 978-1-4120-6618-1 Article en page(s) : 489 p. Tags : ITIL (E) Langues: Anglais 
Books
Gary Hardy ; Axelos limited ; Stationery office | London : The Stationery Office | IT Infrastructure Library | 2015IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governan[...]
ISBN/ISSN/EAN : 978-0-11-331452-2 Article en page(s) : IV, 106 p. Index. décimale : 658.4038011 Tags : ITIL (Programme) ; ITIL (E) ; COBIT (Information technology management standard) Langues: Anglais
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