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L'objectif de ce livre sur ITIL est de fournir toutes les clefs aux lecteurs pour une bonne compréhension des processus ITIL 2011 et de leur organisation. Le livre est structuré sur la notion de "Cycle de vie des services". Il servira de fil rou[...]
ISBN (or other code): 978-2-7460-7837-6 Article on page: 378 p. Descriptors: Class number: 004.068 Tags: ITIL (E) ; Business intelligence (E) ; Information technology--Management Languages: French Books
ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Edition statement: 2nd impr ISBN (or other code): 978-0-11-331049-4 Article on page: XI, 221 p. Tags: ITIL (E) Languages: English Books
Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.Each of the five core titles shares a [...]
Edition statement: 2nd impr ISBN (or other code): 978-0-11-331047-0 Article on page: XII, 334 p. Tags: ITIL (E) Languages: English Books
"Service Operation" introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery b[...]
Edition statement: 2nd impr ISBN (or other code): 978-0-11-331046-3 Article on page: XI, 263 p. Tags: ITIL (E) ; Management (E) Languages: English Books
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subse[...]
Edition statement: 2nd impr ISBN (or other code): 978-0-11-331045-6 Article on page: XII, 264 p. Tags: ITIL (E) Languages: English Books
Succesfully bringing a well-designed service into the live environent takes efficient planning. It is necessary to deliver new or changed services with the apporpriate balance of speed, cost and safety while ensuring minimum disruption to operat[...]
Edition statement: 2nd impr ISBN (or other code): 978-0-11-331048-7 Article on page: XII, 261 p. Tags: ITIL (E) ; Management (E) Languages: English Books
Implementing ITIL : Adaptingy your IT organization to the coming revolution in IT service management
Learn plans, steps, tools, governance and organization change activities to implement IT Service Management in less than one year with a proven strategy.
ISBN (or other code): 978-1-4120-6618-1 Article on page: 489 p. Tags: ITIL (E) Languages: English Books
Gary Hardy ; Axelos limited ; Stationery office | London : The Stationery Office | IT Infrastructure Library | 2015IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governan[...]
ISBN (or other code): 978-0-11-331452-2 Article on page: IV, 106 p. Class number: 658.4038011 Tags: ITIL (Programme) ; ITIL (E) ; COBIT (Information technology management standard) Languages: English
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