Résultat de la recherche
7 recherche sur le mot-clé
'Customer services' 


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Books
Many organizations approach customer-centic marketing and innovating their business strategy in isolation to one another, missing groundbreaking opportunities for advancement. Customer Innovation, second edition, turns this on its head by starti[...]
Mention d'édition : 2nd ed. ISBN/ISSN/EAN : 978-0-7494-8418-7 Article en page(s) : XIII, 250 p. Index. décimale : 658.8/12 Tags : Customer relations ; Customer services ; Strategic planning Langues: Anglais ![]()
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This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case stud[...]
ISBN/ISSN/EAN : 978-3-631-57844-5 Article en page(s) : XX, 242 Index. décimale : 659.293208080973 Tags : Customer services Langues: Anglais ![]()
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Clayton m. Christensen | Boston : Harvard Business Press | The Management of innovation and change series | 1997The author, an associate professor at Harvard Business School, asks why some well-managed companies that stay on top of new technology and practice quality customer service can still falter. His own research brought a surprising answer to that q[...]
ISBN/ISSN/EAN : 978-0-87584-585-2 Article en page(s) : 1 vol. (xxiv, 252 p.) Index. décimale : 658 Tags : Industrial management ; Customer services ; Success in business Langues: Anglais ![]()
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As a consultant to try to influence or improve a situation without that you have direct influence on the implementation of your ideas. To get results, it is therefore important that you in every phase of the opinion process doing the right thing[...]
ISBN/ISSN/EAN : 978-90-5261-794-7 Article en page(s) : XXII, 248 p. Index. décimale : 658.810 2 Tags : Interpersonal relations ; Public relations (E) ; Customer services Langues: Néerlandais ![]()
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"The bestselling classic on disruptive innovation, renowned author Clayton M. Christensen. His work is cited by the world's best-known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic bestseller-now updated with a fresh new [...]
Mention d'édition : Rev. ed. ISBN/ISSN/EAN : 978-1-4221-9602-1 Article en page(s) : XXVII, 252 p. Index. décimale : 658 Tags : Creative ability in business ; Industrial management ; Customer services ; Success in business Langues: Anglais ![]()
Books
Mention d'édition : 2e ed ISBN/ISSN/EAN : 978-90-430-2557-7 Article en page(s) : XVIII, 372 p. Index. décimale : 658.8 Tags : Customer services ; Production management ; Industrial efficiency Langues: Néerlandais ![]()
Books
ISBN/ISSN/EAN : 978-0-7432-7778-5 Article en page(s) : 355 Index. décimale : 658.5 Tags : Customer services ; Production management ; Industrial efficiency Langues: Anglais