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'Customer relations' 
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Books
Many organizations approach customer-centic marketing and innovating their business strategy in isolation to one another, missing groundbreaking opportunities for advancement. Customer Innovation, second edition, turns this on its head by starti[...]
Edition statement: 2nd ed. ISBN (or other code): 978-0-7494-8418-7 Article on page: XIII, 250 p. Class number: 658.8/12 Tags: Customer relations ; Customer services ; Strategic planning Languages: English 
Books
Gary Vaynerchuk contends that the people and companies harnessing the word-of-mouth power provided by multiplatform media -- those that can shift their outlook and operations to be more customer-aware and fan-friendly -- will pull away from the [...]
ISBN (or other code): 978-0-06-191418-8 Article on page: xvi, 240 Class number: 658.8/12 Tags: Customer relations ; Social media ; Internet marketing (E) ; Management (E) Languages: English 
Books
Ontdek het hert, de kat en de leeuw in jezelf. Versterk je klantgerichte Vaardigheden. Klanten accepteren niet meer dat hun nood aan helderheid, juiste informatie, houvast, structuur, respect en contact genegeerd wordt. Daardoor worden ze 'moeil[...]
ISBN (or other code): 978-94-014-3345-7 Article on page: 159 p. Class number: 658.812 Tags: Customer relations--Management ; Customer relations Languages: Dutch 
Books
ISBN (or other code): 978-1-78330-065-5 Article on page: XVII, 167 p. Class number: 025.5 Tags: Public services (Libraries) ; Library personnel management ; Leadership (E) ; Customer relations Languages: English 
Books
In Scaling Up Excellence, bestselling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organization’s success: scaling up farther, faster, and more effectively as a program or an organization creates[...]
ISBN (or other code): 978-1-84794-099-5 Article on page: XVIII, 346 p. Class number: 658.4/013 Tags: Organizational effectiveness ; Organizational change ; Customer relations Languages: English 
Books
"Renverser les règles conventionnelles du management en mettant la direction au service des employés les plus proches des clients, telle est la stratégie du changement qui conduit au succès. Ce processus de transformation s'effectue à l'aide de [...]
ISBN (or other code): 978-2-35456-031-7 Article on page: XI, 231 p. Descriptors: Class number: 658.3/152 Tags: Management--Employee participation ; Corporate culture ; Organizational change ; Customer relations ; Management (E) Languages: French 
Books
Article on page: 208 p. Class number: 658.812 Tags: Management (E) ; Customer relations Languages: Dutch
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