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The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin[...]
ISBN/ISSN/EAN : 978-1-84334-758-3 Article en page(s) : XXII, 129 p. Index. décimale : 025.527 77 Tags : Academic libraries--Use ; Academic libraries ; Library employees ; Library science ; Customer services--Library ; Academic libraries--Quality control ; Academic libraries--Customer services ; Libraries--Public relations ; Libraries and students Langues: Anglais
